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Refund Policy

Issuance of Refunds

If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.

The time required to complete a refund depends on the refund method you have selected. Once we have received your product (4-5 working days) and it has undergone a quality control (2 working days), the expected refund processing times are as follows:

Please note that this policy does not apply to Onestop products.

Payment MethodRefund OptionRefund Time

All

Refund Voucher

1-2 working days

Debit or Credit Card

Debit or Credit Card Payment Reversal

9-10 working days

bKash

Bank Deposit / Mobile Payment Reversal

7 working days

Cash on Delivery (COD)

Bank Deposit

4-5 working days

Onestop Voucher

Refund Voucher

1-2 working days

Important Note: The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for the next purchase even if the value of the order is smaller than the voucher value.

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